Runa HR

Report to:

CTO

Responsibilities:

  • Monitoring, maintaining and supporting business systems and networks
  • Assisting users with system and software functionality and technical issues in person, via phone and email as appropriate
  • Installing and configuring computer laptops, software, systems, networks, printers and scanners
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company
  • Setting up accounts for new users across Google Workspace, Slack and all other internally-used systems.
  • Repairing and replacing equipment as necessary
  • Finding ways to automate processes and providing self-service options to the company’s users
  • Managing inventory of equipment, consumables and other supplies
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Maintain records/logs of repairs and fixes and maintenance schedule



Skills & Experience

  • 1+ year of professional experience in IT Technician, troubleshooting systems, LAN, WiFi, etc.
  • Experience administering Google Workspace
  • How to setup and troubleshoot LAN, WiFi, printer setup, basic knowledge of WAN.
  • Knowledge on OS patches (macOS, Windows), tools and automation on how to test, evaluate and rollout OS patches.
  • Strong customer service experience
  • Excellent diagnostic and problem solving skills
  • Understanding of general security and data privacy solutions
  • Personal use on macOS or Windows operating systems (file system, configuration, setup)



Desired Qualifications

  • Experience with MFA solutions, integrations into internal tools.
  • Experience setting up security measures for MDM for phones, laptops, etc.
  • Background in cloud platforms.